Frequently Asked Questions

Free up valuable time when you delegate your administrative and marketing tasks to a Don't Panic virtual assistant! We get a lot of questions... and understandably so. Working with a virtual assistant is a new frontier for most people... kind of like launching a rocket into outer space. We've done our best to answer some of our most frequently asked questions from clients and potential clients here. Check them out and of course, we are always open to other questions, just shoot them out way through our contact form: http://www.dontpanicmgmt.com/contact-us/

GENERAL

How can we work together?

Don't Panic offers a highly personalized (and, dare we say, highly awesome) administrative and marketing execution service. We work diligently to match you with the best possible virtual assistant who will meet your business's needs and who you can communicate with effectively. We offer lots of different types of services, from administrative support to content creation to podcast production and more.

What do you do?

How does this work?

What can I ask you to do for me?

What if I am so busy that I don’t have time to dedicate to train you?

What if I need a full-time assistant?

What is your minimum contract?

How much time do new clients usually start with?

What if I want to add services to my contract?

I know you like to provide custom packages, but can you give me a general idea of your rate structure and fee schedule?

I’m horrible at keeping track of things. That’s why I need a virtual assistant! How will I know how much of my retainer I’ve used so that I can maximize my services?

What if I want to change or cancel my services?

My work is often confidential and proprietary, can you sign an NDA?

Free up valuable time when you delegate your administrative and marketing tasks to a Don't Panic virtual assistant! We get a lot of questions... and understandably so. Working with a virtual assistant is a new frontier for most people... kind of like launching a rocket into outer space. We've done our best to answer some of our most frequently asked questions from clients and potential clients here. Check them out and of course, we are always open to other questions, just shoot them out way through our contact form: http://www.dontpanicmgmt.com/contact-us/

SUCCESSFUL VA RELATIONSHIPS

How is my virtual assistant chosen?

First we have a conversation with you where we’ll find out more about the kind of help you need, your communication style, and some logistical details (like your time zone and what times of day you usually hold meetings). Then we run those details through our database of virtual assistants to find the best possible match for your needs. We generally find 2-3 really good matches that have the skills, the availability, and a compatible work style. We reach out to the best match to offer them the gig, giving them a few details about our conversation with you and the scope of work involved. If the first option declines, we’ll move down the list. Once we've found the perfect fit, we’ll schedule a kickoff call to introduce you to one another and get the work started.

Can I interview different candidates?

Can I meet with my assistant before I sign the contract?

How should I communicate with my assistant?

Wait! A 24-hour time window? What If I have an emergency and need my assistant’s help right away?

What if I don’t have anything for my assistant to do this week?

What if I don’t get along with my assistant?

What if my assistant goes on vacation or has a family emergency?

Will I be working with more than one assistant?

Do I need to have meetings with my assistant?

What type of client do you work best with?

Free up valuable time when you delegate your administrative and marketing tasks to a Don't Panic virtual assistant! We get a lot of questions... and understandably so. Working with a virtual assistant is a new frontier for most people... kind of like launching a rocket into outer space. We've done our best to answer some of our most frequently asked questions from clients and potential clients here. Check them out and of course, we are always open to other questions, just shoot them out way through our contact form: http://www.dontpanicmgmt.com/contact-us/

ADMINISTRATIVE SUPPORT

What administrative tasks do you typically handle?

We work with clients in many industries and their needs often vary. That said, we generally take care of the following: Scheduling meetings, organizing your inbox (decluttering, sorting, marking urgent, etc.), replying to general email inquiries with canned responses, organizing your task list and keeping you on track to meet deadlines, booking your travel (flight, car, hotel, travel to/from the airport, itinerary while you’re traveling, etc.), onboarding new clients or fulfilling new product purchases (as long as they’re digital products), invoicing & categorizing expenses, purchasing gifts, and other unique tasks. If don’t see your need listed, just ask!

Do you handle personal tasks also?

Can you book me for speaking gigs?

What kind of bookkeeping tasks do you take care of?

What project management tools do you use/recommend?

Free up valuable time when you delegate your administrative and marketing tasks to a Don't Panic virtual assistant! We get a lot of questions... and understandably so. Working with a virtual assistant is a new frontier for most people... kind of like launching a rocket into outer space. We've done our best to answer some of our most frequently asked questions from clients and potential clients here. Check them out and of course, we are always open to other questions, just shoot them out way through our contact form: http://www.dontpanicmgmt.com/contact-us/

CONTENT CREATION

I’m interested to hear more about your content creation process.

We create content in lots of ways. If we’re talking about ghostwriting articles for your website or a website that you contribute to (Forbes, Inc., Entrepreneur, etc.) we can go about it in a few different ways.

The first, and probably most common, way is that you provide us a topic, a small description or a couple of resources to give us direction, a due date, and a word count you’d like us to hit, and we’ll deliver what we promised on or before that date.

If you’d like a bit more of your own voice infused into your articles, you can hand us a rough draft (stream of consciousness or a speech-to-text transcript work great!) and we’ll finesse that into an article ready to publish.

A third option for ghostwriting content is to schedule an interview with you where we probe deeper into some of the ideas that you have and you’d like to write about, but can’t seem to flesh them out on your own.

Every brain is unique and we get that! That’s why we like to work within your style so that we can deliver the best product for you.

What is the average blog article length that you write?

Free up valuable time when you delegate your administrative and marketing tasks to a Don't Panic virtual assistant! We get a lot of questions... and understandably so. Working with a virtual assistant is a new frontier for most people... kind of like launching a rocket into outer space. We've done our best to answer some of our most frequently asked questions from clients and potential clients here. Check them out and of course, we are always open to other questions, just shoot them out way through our contact form: http://www.dontpanicmgmt.com/contact-us/

CONTENT MANAGEMENT

Do you work from an editorial calendar?

We love working from an editorial calendar. If you’ve already got one in place, that’s great! If not, we can either set up a Google Spreadsheet using our template or we can help you implement a tool like Coschedule.

Do you have experience with email marketing?

I send out a weekly newsletter with my blog post and a few other third party articles from that week, but it’s so time consuming. Is that something you can do?

Do you provide SEO/SEM services?

Can you help manage my webinars?

What content management platforms do you have experience in?

Can you help me manage my Facebook group?

Free up valuable time when you delegate your administrative and marketing tasks to a Don't Panic virtual assistant! We get a lot of questions... and understandably so. Working with a virtual assistant is a new frontier for most people... kind of like launching a rocket into outer space. We've done our best to answer some of our most frequently asked questions from clients and potential clients here. Check them out and of course, we are always open to other questions, just shoot them out way through our contact form: http://www.dontpanicmgmt.com/contact-us/

SOCIAL MEDIA

I’m interested in a full-service social media package, what can you provide?

We can take a strategy that you’ve created (or have paid someone else to create) or an idea that you’d like to test but just don’t have time, curate articles and schedule a weekly posting calendar. We can also write messages to promote events or original articles. We don’t provide strategic direction.

Do you provide strategy?

Do you run/manage paid ads?

Free up valuable time when you delegate your administrative and marketing tasks to a Don't Panic virtual assistant! We get a lot of questions... and understandably so. Working with a virtual assistant is a new frontier for most people... kind of like launching a rocket into outer space. We've done our best to answer some of our most frequently asked questions from clients and potential clients here. Check them out and of course, we are always open to other questions, just shoot them out way through our contact form: http://www.dontpanicmgmt.com/contact-us/

PODCAST/VIDEO PRODUCTION

What does your full-service Podcast Production package look like?

The whole kit and caboodle starts with scheduling your guests (but not finding them for you) within a block of time that you’ve set aside to record. Then we assist with recording your raw audio through Zencastr (we can adapt to other remote audio recording tools, but we find Zencastr to work best overall), save your raw files, take those files through the post-production process, submit your episode for transcription (optional), create show notes and any images you’d like to include, and then load them into your website, syndication platform (usually Libsyn), and distribution platform (iTunes/Stitcher/Soundcloud etc.). From there, we’d typically hold for your review, unless you instruct us otherwise, and then schedule for publish. Some clients like us to own the process from start to finish, and others only want us to take care of pieces of the work and submit to them to finalize. We’re happy to take on whatever fits in with your process.

I want to start a podcast, what equipment do you suggest I buy?

Do you have a recommendation for recording and transcription software?

I’m starting a new podcast, can you help with setup and how many episodes should I have recorded before we start?

Should I provide a podcast transcript?

Where should I post my video podcast?