As the community manager, you hold the keys to the Facebook group or wherever your audience hangs. Here's how to set guidelines for your online community.
If you want to build an online community that empowers your brand, it takes more than posting articles, blogs, and funny cat videos on your social channels.
We'd all prefer that our customers be happy all the time. But on the occasion where customer complaints do come through on social media, here's what to do.
We hear a lot these days about the glorification of BUSY. Everyone is too busy to cook dinner (guilty!), too busy to work out (getting better at this one!), too busy to take care of ourselves (working Read More
If you’re an introvert like me, meeting new people can sometimes be a little intimidating. It’s always exciting to make new friends or meet new clients, but I tend to get a little nervous, too! What Read More