Professional services firms aiming for longevity must establish healthy, happy client relationships. These steps set firms up for success from the start.
It can be a little bit tricky to adjust to working with a virtual assistant. Here is how to improve your communication with your VA.
Working with head-in-the-clouds clients? Here's how to keep clients on task by monitoring their planning, proficiency, and accountability.
Sometimes it's logistics and sometimes it's your gut, but these four questions are important to ask in order to set your freelance work up for success.
As freelancers, we're used to having unique control over how we work. The buck stops with tough clients and deadlines, where so much is out of our control.
When I still worked in the corporate world, I thought a lot about agency life. I figured working with a variety of different clients would be really exciting and challenging. Friends, I had no idea Read More
Have you ever watched a duck swim? You have, probably—but have you paid close attention to the mechanics of it? Even when ducks are moving along at top speed, paddling furiously under the water, they Read More
Contrary to what your child's principal may believe, freelance work is most definitely work. But for those who find their own groove, the flexibility, autonomy, and control it brings are worth the effort.
As Don't Panic Mgmt's resident Client Happiness Manager, I'm in the business of joy. It's my job to make sure the DPM team and their clients all leave work at the end of the day feeling Read More
Last month, I shared our process for seamlessly transitioning a client internally. That plan works great when you’re moving clients between managers within the same organization because there are Read More