We'd all prefer that our customers be happy all the time. But on the occasion where customer complaints do come through on social media, here's what to do.
Handling Customer Complaints on Social Media with Grace
Awesome Customer Experiences Inspired By Ducks (Yes, Ducks!)
by 
Have you ever watched a duck swim? You have, probably—but have you paid close attention to the mechanics of it? Even when ducks are moving along at top speed, paddling furiously under the water, they Read More
