We'd all prefer that our customers be happy all the time. But on the occasion where customer complaints do come through on social media, here's what to do.
Have you ever watched a duck swim? You have, probably—but have you paid close attention to the mechanics of it? Even when ducks are moving along at top speed, paddling furiously under the water, they Read More
My husband was on day four of a business trip. I sent our two boys to school with nutritious lunches in hand and dropped off our preschooler on time. Sure, a pat on the back might have sufficed at Read More